When our customer says something about us, we love to listen. Criticism will help us become better, and praise will make us happy. We believe the same is true for you.
To monitor reputation means to listen to what people have to say about the brand, the questions they ask, why they are unhappy and why they buy again. The Internet provides numerous tools for this, and we are very good at using them all to be able to adjust a content strategy, based upon monitoring of the results and framing a policy for responding to users’ feedback.